Contact Us - FAQ

The fastest way to receive an answer to all of your questions is to email support@tronixlabs.com or use the form at the bottom of the page.

If you need technical or pre-sale support, please include as much detail as possible in your first email. This saves us both lots of time. 

For other enquiries, your question may have already been answered in the FAQ below:

What's your telephone number?

This is a one-person business, for the moment there isn't a contact number. Please email John using support@tronixlabs.com. 

How can I pay for my order?

You can pay via online direct bank deposit, cash over the counter at the Commonwealth Bank, online using Visa, MasterCard, American Express, Apple Pay, Google Pay, Alipay and PayPal.

If you want to order by post, write down your details and your requirements, generate a cheque or money order for the full amount including postage made out to "Tronixlabs" and post to PO Box 87, Laidley, Qld 4341. If I cannot supply an item, a credit voucher will be sent with your order.

I do accept educational institution purchase orders, scan and email to support@tronixlabs.com. Terms are 30 days. Ensure PO has a contact phone number and email address. 

No company purchase orders are accepted. Use a purchasing card or direct deposit. Ensure you enter the correct billing address which may be different to your postage address.

What sort of delivery method do you use?

Australia Post Parcel Post or Express Post. For more information, visit the shipping page.

Do you actually have the stock?

Yes. All stock is physically in Australia - ready to go. Available quantities are shown on each product page. No more "ships in 7 to 10 days" malarkey. If you need more of something, let me know. 

I want to buy some _______ but you don't have them listed...

Special orders are more than welcome, email me with your exact requirements, and I'll reply with a quote and delivery estimates.

Where's your shop? I want to collect the parts now.

There is no physical store, all orders are posted.

When will you send my order?

After your payment has cleared, your order will be packed and sent as soon as possible. Check your email for tracking details.  

I've received my order and have changed my mind

For clearance items (products with SKUs that start with CL) and books - all sales are final.

Why is this website so ... plain?

Less is more. My aim is to give you everything you need to know with a simple and fast interface. I'm always open to your suggestions. - John.

Who or what is Tronixlabs? 

This business is Tronixlabs Pty Ltd ACN 168118705 ATF Boxall Kilah Family Trust ABN 72410515988. Trading since February 2014. BKFT also operates PMDway.com

Where's the boring legal stuff?

You can read the Tronixlabs privacy policy and the terms and conditions